RETURN POLICY DONDE MARA Y NICO EIRL
Donde Mara y Nico EIRL, we strive to offer high-quality products and ensure customer satisfaction. Due to the nature of our products, we do not accept returns or exchanges, except in cases where the product has arrived damaged or defective.
Conditions for a Return:
Only returns will be accepted if the product has visible damage at the time of receipt.
It is essential that the customer notifies the issue within the first 48 hours after the order delivery.
The product must be returned in its original packaging, unused, and with the corresponding proof of purchase.
Procedure for Requesting a Return:
- Contact us through our social media or via email at marabrcicbello@gmail.com, providing photos of the damaged product and a brief description of the issue.
- We will assess your request within up to 3 business days and inform you if the return is approved.
- If approved, you will need to send the product to the address we provide. The initial shipping cost is non-refundable, but we will cover the cost of the new shipping in the case of an exchange for another product.
- Once the product is received and its condition verified, you may choose from the following options:
- A full refund of the product cost.
- An exchange for another product of the same value.
- Issuance of a credit note for the purchase value, which may be used for future purchases within one (01) year from the issuance date.
Exceptions:
We will not accept returns of products showing signs of use, wear, stains, odors, breakage, or any other damage that was not reported at the time of receipt.
If you have any further questions regarding our return policy, please contact us at marabrcicbello@gmail.com.